7 reasons why it is worth working with us.

1) STABLE JOB MARKET

The number of call/ contact centres in Poland is growing. Professional customer service is now one of the key elements of building a competitive advantage in business. The highest quality of contact centre service results directly not only from the advancement of ICT solutions used, but to a large extent, from the expertise and professionalism of people working on these systems. Improvements in communication, resulting from the use of contact centre solutions, contribute significantly to their dissemination. In the past, only the visionaries noticed that. Today, these services function successfully in prosperous companies, for which high priority are optimisation of operational processes and effective management of communications with customers.

2) JOBS FOR PEOPLE IN EACH AGE

For the professional and skilled work in contact centre, age and life experiences do not matter. There is also no concern that the employee will be evaluated for their appearance, place of origin and residence, or family situation. Any person can become a valued employee, provided that they have abilities in key characteristics for effective communication and use the knowledge and experience of our trainers. Due to the diversity of tasks performed in our contact centre, there is room for almost anyone who wishes to actively develop and hone their skills.

3) GREAT START FOR A CAREER

Working in our contact centre not only gives the sustainable development but also creates promotion opportunities. Consultants careers move from the simple handling of marketing campaigns, through sales and technical support, to the most difficult positions connected with negotiating and complex problem solving situations. We also give our employees the chances to be promoted to the position of a leader or coach coordinating groups work, who prepares trainings, scripts and tools. Experienced telephone consultants are willingly and often employed in the departments of customer service, sales, complaints and marketing of many companies.

4) COMMUNICATION SKILLS TRAINING

The ability to properly communicate is nowadays one of the fundamental and most important characteristics of a good employee at every level - from a porter to a president. Working in our contact centres is the best communication skills training. Consultants, during daily tasks, have the opportunity to realise and see how important are: the tone and timbre of voice, the way of expression and choice of words, diction, use of negotiation techniques and skills to cope with difficult, emotional situations. The experience gained in a telephone consultant job is an advantage at every position.

5) GUARANTEE OF ONGOING DEVELOPMENT

When starting work in our contact centre, consultants undergo extensive training. Only after its completion, they can begin contacts with customers. The learning process is inscribed, on a permanent basis, in the philosophy of our work. Training includes all employees and applies to both new campaigns, offers, promotions, as well as more general issues - interpersonal skills, assertiveness, negotiation techniques, and sales techniques. Thanks to that consultants acquire an increasing knowledge and skills.

6) COGNITION OF MODERN TECHNOLOGY

In addition to the training system, each telephone consultant is supported by a modern computerised system. During operation, they use computer scripts where the possible breakdown of responses, the most important steps to follow and the information needed at each stage of the conversation are presented. Our contact centre is based on the latest technologies, the knowledge of which makes the implementation of tasks efficient and effective.

7) POSSIBILITY OF ADJUSTING THE TIME WORK

Avista Media contact centre operates continuously 24/7/365, therefore, outside the regular hours, phone service consultants are often able to choose individual on-call hours or additional days of work. Students will fit their professional schedule to the academic classes, and those with children will find such hours to most preferably arrange care for kids with no problem. The specificity of this work provides an opportunity to carry out professional activities without neglecting other life commitments.