The service is designed for organisations in which call centre plays an import role because it needs to be available for the numerous groups of clients. Avista Media contact centre provides a hedge against any unexpected events that could disturb the operation of telecommunication customer service system in our business partner’s company. Backup centre allows to minimise losses caused by the interruption of operating systems’ work, or a sudden increase in incoming traffic. In crisis situations, our contact centre enables rapid acquisition of customer service by a dedicated backup centre or providing access to data communications infrastructure to accomplish tasks and processes by the partner. We have developed a copyright, efficient model for sharing our ICT resources, facilities and personnel in an optimal manner ensuring continuity of efficient functioning.

Backup centre provides services in the field:

• The acquisition of excess incoming calls – in a situation when the traffic coming to our business partner’s call centre happens to be heavier than the ability to handle the calls, we offer to take over the excess traffic allowing in this way all our partner’s customers to contact it. This may happen, for example, due to promotional campaigns, increased interest in the company's offer, increased number of orders or complaints received, etc.
   
• Hiring contact centre positions - in the case of unexpected events that prevent the operating of phone services on the premises of our business partner, we immediately provide access to parts of our information and telecommunications infrastructure as well as premises required to conduct telephone conversations.
   
• Hiring contact centre positions with staffing - we also have at our disposal a qualified, stable team of consultants ready to handle any type of phone calls on behalf of our business partner.
   
• Call me back – in a situation of a sudden increase in incoming traffic, this service allows you to automatically record telephone inquiries using IVR system. This allows customers to realise initiated telephone contacts by calling them back at the earliest possible time.