Avista Media provides services based on integrated communication systems using modern call/contact centre tools. These solutions help to improve the effectiveness and rationalise the actions of gaining, maintaining and servicing a client comprehensively. Our business partners use innovative data communication systems as well as knowledge and experience of a highly qualified staff of consultants provided by Avista Media. We work with all available channels of contact: phone, the Internet, e-mail, chat, voice mail, SMS and post. We provide inbound and outbound calls making the communication process management effective and flexible.

• customer service (inbound)

  • helpline
  • ordering, reservation and sales phone systems (in the incoming traffic)
  • receiving applications and dealing with complaints
  • help desk/ service desk
  • loyalty programs

• telemarketing (outbound)

  • tele-shopping and transactions over the phone
  • arranging business meetings
  • marketing research and surveys (CATI)
  • supporting the promotion in other media
  • debt collection phone service – the monitoring of payments