The use of knowledge and experience of professionals in Avista Media contact centre allows selection and optimisation of contact with customers (sales, service, research, etc.). Consulting services assume an individual approach to business needs and goals of the companies and institutions we support. Our activity includes audits as well as tailor made organisational and technical solutions.

Management of outsourcing sales campaigns.

We have many years of experience in selling products and services. When carrying out a project, we mainly use the contact centre resources, which, thanks to our multi-channel communication platform and competence of our highly qualified team of consultants, make it possible to achieve optimal results with minimal contribution. We support sales campaigns by developing a proper concept and/or conversation scenarios. We organise the recruitment of specialists for specific tasks, provide trainings and manage operations in the campaign. We prepare reports, statements of results and analysis of the undertaken activities.

Organisation and management of promotional campaigns.

Avista Media develops strategies for promotional projects and ensures their effective implementation. In the course of a campaign, we manage the progress and conduct an analysis of its results. Systematically generated reports and statements on the results not only show the effectiveness of ongoing actions, but are a valuable source of information used for improving the efficiency of a business partner.

Structure and organization of a virtual contact centre in partner’s location.

The service consists in providing the infrastructure, licenses and trained personnel - both consultants and IT professionals – to a business partner who wants to start their own call centre. This solution reduces the costs of organising the call centre within company’s structure. All system tools and report materials are made available to the partner. What is more, for the virtual call centre of Avista Media partner, our resources can constitute a backup centre for the time of removing any failures in their location, which guarantees uninterrupted implementation of contact with partner’s clients.