Avista Media offers comprehensive services in CRM systems and databases.

Organisation and management of outsourcing customer service processes – CRM.

CRM, as a part of strategy and philosophy of running a business, is an extremely important area of its functioning. It supports building and maintaining competitive advantage on the market as well as creating positive image in the customers‘ minds. Avista Media is a partner equipped with CRM technology and strategy, thanks to which it reliably communicates with the customers of its business partners at the highest levels of quality. Research shows that companies which commission the operation of CRM process outside its structures are able to reduce the costs of operating the system by up to 60%. The services offered by Avista Media allow for building personal relationships in contacts with numerous groups of clients and managing systems effectively through continuous monitoring and analysis of partner’s information resources.

Comprehensive services in the field of databases.

Avista Media offers comprehensive services in the field of databases. Our competence in this area covers the provision of databases tailored to the needs of a business partner as well as improvement of quality of the collected information. The database is often a deciding factor in the success of a telemarketing campaign. Therefore, very often it constitutes one of the most valuable resources of every company. Up-to-date, frequently reviewed and enhanced information in the company’s registers, especially contact details, allow for precise targeting and effective sales and promotion services. Detailed data collected in frequently updated databases are the fundamentals of effective mailings and telemarketing as well as creating loyalty programs.